Purchase Protection

Refund Guarantee

50-Days Purchase Protection 

If you didn’t receive your product in the specified time(you receive after order dispatch) or it is significantly different to the description, we guarantee to full or partial refund your payment.

Your purchase is protected if:

  • The item was purchased on our platform.
  • The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
  • Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).
  • You raise a claim by requesting a refund on your order details page within purchase protection period(50 Days+10 Days Checking warranty).

On Time Delivery Guarantee

  • We want to ensure that your purchase will arrive on specified time, you will receive the estimated delivery time after we have processed your order.
  • We offer 50 days buyer protection and 10 days checking warranty after you confirm order received.
  • Most of the small orders are not tracked because we offer Free shipping.
  • We are not responsible for delays caused by bad weather,your country circumstances, custom clearance on both sides and busy holiday seasons.
  • Processing and Shipping time does not include holidays.
  • You need to leave the feedback to confirm your order received or it will automatically confirmed after purchase protection period.
  • If you have some issues, contact us within 60-days, after that your dispute will be automatically closed.